Frequently Asked Questions
Everything you need to know about our premium apparel and ordering process.
How do I know which size will fit me best?
We provide a detailed size chart on every product page. If you are between sizes, we recommend sizing up for a more relaxed fit or sizing down for a tailored look. Our garments are pre-shrunk to ensure a consistent fit after washing.
What is your return and exchange policy?
We offer a 30-day return and exchange window for all unworn and unwashed items with original tags attached. Simply visit our Returns Portal to start your request and receive a prepaid shipping label.
How long will it take to receive my order?
Standard shipping typically takes 3-7 business days within the continental United States. International shipping times vary by location but generally range from 10-21 business days. You will receive a tracking number via email as soon as your order ships.
What materials are used in Billy Strings apparel?
We prioritize high-quality, sustainable materials including 100% organic cotton, heavy-weight fleece, and premium blends. Specific material compositions are listed in the product description of each item.
Do you ship internationally?
Yes, we ship to most countries worldwide. Please note that international orders may be subject to customs duties and taxes, which are the responsibility of the customer upon delivery.
How should I care for my garments?
To preserve the quality of the fabric and any printed graphics, we recommend machine washing cold with like colors and tumbling dry on low heat. For best results, wash items inside out.